Net Abuse Policy
Spectrum's goals are to protect network resources, preserve the privacy and security of ours and our customers' network and to provide maximum service over the Internet, while recognizing our position in the Internet community as a whole.
The provisions of this Policy are intended as guidelines and are not meant to be exhaustive.
Generally, conduct that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned in this Policy, is prohibited. SPECTRUM RESERVES THE RIGHT AT ALL TIMES TO PROHIBIT ACTIVITIES THAT DAMAGE IT'S COMMERCIAL REPUTATION AND GOODWILL.
Any "denial of service" attacks, any attempt to breach authentication or security measures, or any unauthorized attempt to gain access to any other account, host or network is prohibited and will result in immediate service termination, which may be without notice
E-mail and Usenet News
Spectrum takes Usenet abuse very seriously, however, it is the responsibility of each newsgroup to make available to the Internet community a charter or faq that clearly defines the purpose of the newsgroup. It is not enough that the purpose of the newsgroup be known implicitly, it MUST be presented explicitly to the Internet community so that all guesswork is eliminated. This can and should be done via a charter or FAQ.
Using any Spectrum account or server to send duplicative, unsolicited e-mail messages (commercial or otherwise) or to collect the responses from unsolicited e-mail is prohibited.
Similarly, using any Spectrum account or server to post advertisements or messages that violate the charter of any newsgroup or mailing list is prohibited.
Spectrum reserves the right to make the determination whether a given message violates the newsgroup or mailing list charter. In most cases Spectrum will defer to the judgment of the newsgroup or mailing list moderator or administrator.
Commercial messages that are appropriate under the charter of a newsgroup or mailing list, or that are expressly solicited by the recipients, are permitted.
Conduct in connection with e-mail or Usenet news that is an obvious nuisance (such as "mail bombing") or that would be unlawful in other contexts (for example, threats, harassment, defamation, obscenity, or software piracy) is prohibited.
IRC (Internet Relay Chat)
Using programs that interfere with others use, or running an IRC robot, on any IRC server is prohibited. When logged into any IRC server, users are expected to comply with the rules and policies established by the server's administrator.
Forgery of Identity
Falsifying addressing information or otherwise modifying headers to conceal the sender's or recipient's identity, for the purpose of circumventing this Policy, is prohibited. This provision is not intended to disallow the use of aliases or anonymous remailers for any legitimate purpose.
Copyright, Privacy, and Intellectual Property
USING A SPECTRUM CONNECTION TO COMMIT, AID OR ABET ANY VIOLATION OF COPYRIGHT OR INTELLECTUAL PROPERTY LAW IS PROHIBITED.
THIS PROHIBITION INCLUDES PUBLISHING A PRIVATE E-MAIL MESSAGE TO THIRD PARTIES, BY ANY MEANS, WITHOUT THE EXPRESS PRIOR CONSENT OF THE AUTHOR.
THE E-MAIL ADDRESSES OF SPECTRUM SUBSCRIBERS ARE NOT FOR SALE OR COMMERCIAL DISTRIBUTION TO THIRD PARTIES WITHOUT THE EXPRESS PRIOR CONSENT OF THE SUBSCRIBER.
Please report any abuse of the above policy to : E-mail: firstname.lastname@example.org
Broadcast Echo Requests (Smurf Attacks)
Spectrum is committed to implementing the configuration required to ensure that Spectrum infrastructure cannot be used as the host of smurf attacks.
There are two types of network numbers in the smurf list that reflect a connection with Spectrum: Customer network numbers for which we do not have control and backbone addresses.
Spectrum Customer Support is working with all customers on Spectrum to ensure that their networks cannot be used as amplifiers for Broadcast Echo Requests
Cooperation with Other Providers
Using Spectrum's facilities to engage in activities that violate the Terms of Service of any other network access provider is prohibited. For example, sending unsolicited commercial e-mail through Spectrum's facilities to the subscribers of any Internet or online service provider that disallows unsolicited commercial e-mail is prohibited.
Consequences of Violation
VIOLATION OF THIS POLICY BY A SPECTRUM CUSTOMER MAY RESULT IN TEMPORARY SUSPENSION OR PERMANENT TERMINATION OF SERVICE, AT SPECTRUM'S SOLE DISCRETION. SPECTRUM DOES NOT ISSUE SERVICE CREDITS FOR ANY OUTAGES INCURRED THROUGH SERVICE DISABLEMENT RESULTING FROM POLICY VIOLATIONS.
Spectrum reserves the right to add, delete, or modify any provision of this Policy at any time without notice. Please send reports of any activity in violation of this Policy to: email@example.com
Here are a few things that we need to deal with abuse effectively:
- abuse reports MUST be accompanied by a "brief" description/explanation of the abuse
- abuse reports MUST include the IP address, date and time (including timezone), and relevant logs
- email abuse MUST include the message with all header information
- usenet abuse MUST include the entire posting (with header information)
- usenet abuse MUST include the Internet location of the newsgroup's charter/faq, as well as, the section of the charter/faq that has been violated.