Asterisk is the world's leading open source telephony engine and tool kit, offering flexibility in the world of proprietary communications. It allows attached telephones to make calls to one another, and to connect to other telephone services. Spectrum empowers the advanced communication solutions by providing asterisk driven applications in production environment. Asterisk must be properly configured to function as a useful operational system creating channels/devices that allow Asterisk to communicate through a voice path that uses that channel/devices. Spectrum offers designing of many features like voice mail, conference calling, Interactive Voice Response phone menus (IVR), Automatic Call Distribution (ACD or Call Queues), Voice Broadcasting systems, Click to Call systems, Call Recording solutions and many more.
Call centers are purpose-built to assist the customers while using a service or product. Call centers handle a lot of phone calls which provides customer services, telemarketing, support, telesales etc. By this the productivity and revenue of the company can be increased. Technologies like computer telephony system integrated with databases and applications are blended together for the effectiveness of the call center solutions.
- ACD management for custom applications
- T1/E1 card installation and configuration
- VICIDIAL installation and configuration
- Support and maintenance
VICIDIAL is a software suite that is designed to interact with the Asterisk open source PBX phone system to act as a complete inbound or outbound call center suite. It is designed to work with most of the Asterisk versions with telco lines or VOIP trunks and many different kinds of soft phones and hard phones. "Inbound ACD", "Outbound broadcast and predictive dialing", "Integrated call recording", "Web-configurable IVRs and Voice mail boxes", "Remote Agent management" etc. are the flexible features of Vicidial.
Inbound and outbound calls are qued and routed to agents based on some criteria using automatic call distributors (ACD). Uniform call distribution across available agents and balanced load distribution across multiple office locations are ensured using ACD by managing inbound calls and routing them to all the available agents who are logged in to a system. Spectrum provides advanced configuration, installation, support and management.
FreePBX is a web based GUI which manages and controls Asterisk PBX. It is one of the widely used open source PBX solutions in the world
and provides the ability to design a phone system as per your business specifications. FreePBX lets you manage your Dialplans, Routing Inbound and Outbound Calls, Interactive Voice Response (IVR), Call Queues, Voice Mailboxes, Call Recording and much more efficiently through the GUI without having to go directly into the lower level Asterisk configurations.
Spectrum provides installation and configuration of FreePBX and Asterisk for your business needs enabling you to have superior control over your phone system.
What We Do:
- Vicidial Configuration
- Asterisk Installation
- Asterisk Configuration
- Dial Plan Designing
- IVR Designing
- AGI Programming
- AMI Integration With Applications
- Call monitoring and recording
- Custom API and CRM integration
- Database integration (ODBC)
- Custom queue systems
- Conference systems
- Vicidial installation
- FreePBX Installation and Configuration
- Asterisk configuration and installation